Refund Policy
Last Updated: 04/14/2025 At Wholistic Health and Happiness, we are committed to providing exceptional coaching services, educational courses, and digital recipe packs to support your wellness journey. Due to the customized nature of our offerings, we maintain the following policies regarding refunds and satisfaction guarantees.
1. General Refund Principles
All purchases of coaching sessions, digital courses, and recipe packs are considered final upon completion of the transaction. We invest significant time, expertise, and resources into preparing and delivering our services, which often begin immediately after purchase (through material access or session scheduling). Therefore, we typically do not provide refunds except under the specific circumstances outlined below.
2. Limited Refund Considerations
Refund requests will be evaluated on a strictly case-by-case basis at the sole discretion of Wholistic Health and Happiness management. Potential considerations include:
A. Technical Issues
If you experience persistent, verifiable technical difficulties that prevent access to purchased digital materials (courses or recipe packs) and our support team cannot resolve the issue within 14 business days.
B. Service Non-Delivery
If we fail to deliver a scheduled coaching session without providing:
Advance notice of cancellation
A reasonable rescheduling option
Comparable substitute service
C. Extraordinary Circumstances
Documented cases involving:
Medical emergencies (with verification)
Natural disasters
Other unforeseeable catastrophic events
3. Non-Refundable Situations
By making a purchase, you acknowledge and agree that no refunds will be provided for:
Coaching sessions once scheduled (including no-shows or late cancellations)
Any digital product download or access (courses, recipe packs)
Dissatisfaction with personal outcomes or results
Failure to complete or engage with purchased materials
Change of mind after purchase
Partial use of any product or service
4. Refund Request Process
To be considered for a potential refund, you must:
Submit a written request via email to [your email] within 7 calendar days of purchase
Include all of the following:
Full name and contact information
Order confirmation number
Detailed explanation of the issue
Supporting documentation (where applicable)
Allow 10-14 business days for review
We reserve the right to:
Request additional information
Offer alternative solutions (credit, rescheduling, etc.)
Deny any request that doesn’t meet our criteria
5. Discretionary Resolution Options
As a courtesy, we may (but are not obligated to) provide alternative resolutions at our sole discretion, including:
Service credit for future offerings
Partial refund percentage
Extended access to materials
Complimentary supplemental resources
6. Payment Disputes & Chargebacks
Customers agree to contact us directly to resolve any concerns before initiating payment disputes. Unauthorized chargebacks may result in:
Immediate termination of all services
Revocation of access to purchased materials
Legal recovery proceedings for unjustified disputes
7. Policy Modifications
We reserve the right to amend this policy at any time. Continued use of our services constitutes acceptance of the current policy terms.
8. Contact Information
For refund inquiries or concerns:
Email: contact@wholistichealthandhappiness.com